Privacy policy

 

Privacy Notice

 

Last updated: 31 March 2026

 

This Privacy Notice explains how Vogain collects, stores, uses, and shares personal information when you visit www.vogain.com, place an order, contact us, or otherwise use our services.

In this document, the terms “you” and “your” refer to anyone interacting with our website or services, including customers and visitors.

Please review this Privacy Notice carefully.

 

Policy Updates

 

We may revise this Privacy Notice from time to time to reflect changes to our operations, legal obligations, or regulatory requirements. When updates are made, the revised version will be published on this page together with a new “Last updated” date.

 

Why We Process Personal Information

 

We process personal information in order to operate our website, provide our services, fulfil purchases, communicate with customers, and comply with applicable legal obligations.

All processing is carried out in accordance with relevant data protection laws, including the UK GDPR.

 

Categories of Information We Collect

 

The type of personal information we collect depends on how you use our website and services. Personal information means information that identifies you or can reasonably be linked to you.

 

Information You Give Us

 

You may provide information directly to us, including:

Name, address, email address, and phone number

Billing and delivery details connected to your order

Account details such as login information

Messages sent to our customer support team

Some of this information may be necessary to access specific features or complete certain services.

 

Information Collected Automatically

 

When you browse our website, we automatically collect certain technical and usage-related information through cookies and similar technologies. This may include your IP address, browser type, device details, and how you interact with our website.

 

Information Received from Other Sources

 

We may also receive personal information from trusted third parties, including:

Service providers such as Shopify

Payment service providers

Marketing and analytics partners

Any information obtained from these sources is handled in line with this Privacy Notice.

 

How We Use Personal Information

 

We may use personal information to:

Process and fulfill orders

Provide customer service

Maintain and improve our website and services

Send important service-related messages

Detect and prevent fraud, misuse, or unlawful activity

Where required, we rely on legal grounds such as contract performance, legal obligations, legitimate interests, or your consent. Marketing communications are only sent where permitted by law or based on consent.

 

Cookies and Similar Technologies

 

Cookies are used to support website functionality, understand how visitors use our website, and improve overall performance. More information about Shopify cookies is available at https://www.shopify.com/legal/cookies.

You can manage cookie settings through your browser preferences.

 

Sharing of Personal Information

 

We may share personal information with third parties where necessary for the operation of our services, including:

Service providers involved in payments, hosting, fulfillment, IT, or website operations

Analytics and marketing partners

Public authorities or regulators where disclosure is required by law

Any such sharing is limited to what is necessary and carried out in accordance with applicable law.

 

External Websites

 

Our website may include links to third-party websites. We are not responsible for the privacy or data handling practices of those websites.

 

Children

 

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

 

Security and Retention

 

We use appropriate technical and organisational safeguards to protect personal information. Data is retained only for as long as necessary for legal, business, or operational purposes.

 

Your Data Protection Rights

 

Depending on applicable law, you may have rights such as access, correction, deletion, restriction, objection to processing, and data portability.

If you wish to exercise any of these rights, please contact us using the details below.

 

Complaints

 

If you have any concerns regarding how your personal information is handled, please contact us first. You may also have the right to submit a complaint to the UK Information Commissioner’s Office (ICO).

 

International Transfers

 

Your personal information may be processed outside the United Kingdom. Where this happens, appropriate safeguards are applied in accordance with applicable data protection laws.