Shipping policy

 

At Vogain, we are committed to providing a smooth and reliable delivery experience for all customers within the United Kingdom.

To ensure full transparency, please review the details of our shipping policy below.

 

Order Processing & Handling

Order Cut-Off Time

Orders placed after 5:00 PM (GMT) will be processed on the next business day.

Order Handling Time

Orders are processed within 1–3 business days (Monday–Friday).

 

Once your order has been processed, it will be dispatched through one of our trusted delivery partners.

 

Transit & Delivery Times

Transit Time

Estimated delivery time is 5–7 business days (Monday–Friday).

Estimated Total Delivery Time

Orders typically arrive within 6–10 business days from the date of purchase.

Delivery times may vary depending on product availability, destination, and courier performance.

 

Shipping Couriers

We work with reliable shipping partners to ensure efficient delivery across the United Kingdom, including:

• Royal Mail

• DPD

• FedEx

 

The selected courier will depend on your delivery location and the type of shipment.

 

Shipping Fees

We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.

 

Tracking Information

Once your order has been shipped:

• You will receive a confirmation email with your tracking number.

• You can track your order via our Parcel Tracking page.

 

Please note that tracking updates may take 24–48 hours to appear after dispatch.

 

Customs, Duties & Taxes

All orders are shipped within the United Kingdom.

• No customs duties apply to domestic deliveries.

• Any applicable VAT is already included in the product price.

 

Delivery Attempts

 

If delivery is unsuccessful due to an incorrect address or recipient unavailability, the courier may:

• Attempt redelivery

• Leave a collection notice

• Hold the parcel at a local depot or pickup point

If the parcel is returned to us, our support team will contact you to arrange a reshipment.

 

Lost or Damaged Packages

If your order is lost, significantly delayed, or arrives damaged:

• Please contact our customer support team as soon as possible.

• We will investigate the issue with the shipping provider.

• If the parcel cannot be located, we will offer either:

  • A full refund, or

  • A replacement shipment (subject to availability)

   

Your satisfaction and order security are our priority.

 

Customer Service

 

Store name: Vogain

Warehouse Address: 21 Langton St, London SW10 0JL, United Kingdom

Company Address: Im Untertal 4, 79215 Elzach, Germany

Email: info@vogain.com

Phone: +44 798 8520812

Contact Form: Click here

Customer Service Hours:

Monday to Friday: 8:00 AM – 6:00 PM (GMT)

We aim to respond within 24 hours (Monday–Friday).