Refund policy

At Vogain, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and structured return process.

 

Return Policy Overview

Return Window

You may request a return within 30 days from the date your order is delivered.

 

Condition of Items

To be eligible for a return, items must be:

• Unused and unworn

• In their original condition

• Returned with all original packaging, tags, and accessories

 

Territorial Scope

This return and refund policy applies to all orders delivered within the United Kingdom.

Support

Our customer support team is available to assist you throughout the return process.

 

Return Costs

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Return shipping is free of charge

• We will cover all associated return costs

 

Change of Mind (Customer Remorse)

If you wish to return an item due to:

• Change of mind

• Ordering the wrong item

• Size or fit issues

 

You will be responsible for the return shipping costs.

Please note: Original shipping fees are non-refundable.

 

Restocking Fees

We do not charge any restocking fees.

 

How to Return an Item

1. Contact Us

Please contact us at info@vogain.com with your order number and reason for the return.

2. Prepare Your Return

Securely repack the item in its original packaging, including all tags and accessories.

3. Send Your Return

Follow the return instructions provided by our support team and send the parcel using the designated carrier.

 

Refund Process

Inspection

Once your return is received, we will inspect the item to ensure it meets our return conditions.

Processing Time

Approved refunds are processed within 7 business days after inspection.

Please allow an additional 5–7 business days for the refund to appear on your original payment method, depending on your payment provider.

 

Exchanges

If you would like to exchange an item (e.g. different size or product), please contact us at:

info@vogain.com

Our team will assist you with a smooth exchange process.

 

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return.

Any such items will be clearly indicated on the product page before purchase.

 

Customer Service

 

Store name: Vogain

Warehouse Address: 21 Langton St, London SW10 0JL, United Kingdom

Company Address: Im Untertal 4, 79215 Elzach, Germany

Email: info@vogain.com

Phone: +44 798 8520812

Contact Form: Click here

Customer Service Hours:

Monday to Friday: 8:00 AM – 6:00 PM (GMT)

We aim to respond within 24 hours (Monday–Friday).